Welcome to the official Level Up Casino terms and conditions page. This document forms the user agreement between you, the player, and the operator of levelup-1.com, a company registered in Curaçao and licensed by the Government of Curaçao. By creating an account, making a deposit or placing a bet at Level Up Casino, you confirm that you have read, understood and accepted these terms of use in full. We recommend that every Australian player reviews these T&Cs carefully before playing, as they explain the general rules that govern registration, bonuses, payments and account conduct across the entire site.
1. General Terms and Acceptance of the User Agreement
These general terms apply to all services offered by Level Up Casino, including the game lobby of 4,000+ titles from more than 50 providers, the VIP programme, promotions and the mobile applications. The terms of service come into force the moment you tick the acceptance box during registration. If you do not agree with any part of the Level Up Casino user agreement, you must not register or use the platform.
- Level Up Casino may update these site rules at any time; material changes are announced on the website and by e-mail.
- Continued use of your account after an update means you accept the revised terms and conditions.
- In the event of a conflict between translated versions, the English version of the Level Up Casino rules prevails.
2. Registration Terms and Account Rules
2.1 Who May Open an Account
The registration terms at Level Up Casino are strict and non-negotiable. To open an account you must:
- Be at least 18 years of age at the time of registration;
- Reside in a jurisdiction where online gambling is not prohibited by local law;
- Register only one account per person, household, IP address and device;
- Provide accurate, current and complete personal details;
- Play for personal entertainment only, never on behalf of a third party.
Under the Level Up Casino general rules, duplicate accounts will be closed and any winnings obtained through them may be voided. It is your responsibility to keep your login credentials confidential; all activity carried out through your account is deemed to be yours.
2.2 KYC and Identity Verification
As part of our casino policy on security and anti-money-laundering compliance, KYC verification is mandatory before your first withdrawal. Level Up Casino may request:
- A government-issued photo ID (passport, driver licence);
- Proof of address issued within the last three months (utility bill, bank statement);
- Proof of payment method (card photo with middle digits hidden, e-wallet screenshot).
Documents are normally reviewed within 24 to 48 hours. Failure to complete verification may result in delayed payouts or account suspension in line with these terms of use.
3. Deposits, Withdrawals and Payment Rules
The following withdrawal terms and deposit rules apply to all Australian players at Level Up Casino. Payments can be made via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer.
| Payment Rule | Limit / Timeframe |
|---|---|
| Minimum deposit | A$20 |
| Minimum withdrawal | A$30 |
| Daily withdrawal limit | A$5,000 |
| Weekly withdrawal limit | A$15,000 |
| Monthly withdrawal limit | A$30,000 |
| Processing time | 24–72 business hours |
Key withdrawal terms under the Level Up Casino casino rules:
- Withdrawals are processed to the same method used for the deposit wherever possible;
- Deposited funds must be wagered at least once before a withdrawal request, as an anti-laundering measure;
- Level Up Casino reserves the right to request additional verification for large or unusual transactions;
- VIP players at higher levels (Gold, Platinum, Diamond) may receive increased limits and priority processing.
4. Bonus Terms and Wagering Requirements
All promotions at Level Up Casino are governed by specific bonus terms that apply in addition to these general terms and conditions. The welcome package offers up to A$500 + 100 free spins across three deposits: 100% up to A$200 + 50 free spins on the first deposit, 50% up to A$150 + 30 free spins on the second, and 75% up to A$150 + 20 free spins on the third.
4.1 Level Up Casino Wagering Requirements
The standard Level Up Casino wagering requirements are 35x the bonus amount. This means a A$100 bonus must generate A$3,500 in eligible bets before bonus winnings can be withdrawn. Important points:
- Games contribute at different rates to wagering requirements; pokies typically count 100%, table and live games less;
- Bonuses expire if the wagering is not completed within the stated promotional period;
- Withdrawing before the playthrough is complete forfeits the bonus and related winnings;
- Maximum bet limits while a bonus is active are stated in the individual promotion's bonus terms;
- Level Up Casino may exclude players from promotions in cases of bonus abuse, such as low-risk betting patterns designed purely to clear wagering.
5. Gaming Rules and Fair Play
The casino rules on fairness are simple: every game outcome at Level Up Casino is determined by a Random Number Generator (RNG) certified by independent testing laboratories. The catalogue includes titles from Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming. In the event of a game malfunction, all affected bets and payouts are void, in accordance with standard general rules across the industry and the individual game provider's terms.
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Activate Now6. Prohibited Conduct
The Level Up Casino terms of use strictly prohibit the following behaviour. Breaching any of these site rules may result in confiscation of winnings and permanent account closure:
- Creating or operating multiple accounts;
- Using bots, scripts or automated software to place bets;
- Masking your location with a VPN, proxy or similar tools;
- Any form of fraud, including stolen payment instruments or chargebacks;
- Colluding with other players or exploiting software errors;
- Abusive, threatening or offensive conduct towards staff or other users.
7. Limitation of Liability and Account Closure
7.1 Limitation of Liability
Level Up Casino provides its services "as is". To the maximum extent permitted by law, the operator is not liable for indirect losses, downtime, data transmission errors or losses arising from your breach of this user agreement. Nothing in these terms of service excludes liability that cannot be excluded under applicable law.
7.2 Closing Your Account
You may close your Level Up Casino account at any time by contacting support. The operator may suspend or terminate accounts that breach the Level Up Casino rules, remain inactive for an extended period, or present regulatory risk. Verified real-money balances are returned upon closure unless funds are withheld due to a confirmed breach of these terms and conditions.
8. Governing Law, Disputes and Intellectual Property
- Governing law: this user agreement is governed by the laws of Curaçao, and the platform operates under a licence issued by the Government of Curaçao.
- Dispute resolution: complaints should first be raised with Level Up Casino support; unresolved disputes may be escalated to the licensing authority.
- Intellectual property: all trademarks, logos, software and content on levelup-1.com are the property of the operator or its licensors and may not be copied or reused without written permission.
- Data protection: personal data is processed under 256-bit SSL/TLS encryption in line with our Privacy Policy, which forms part of the overall casino policy framework.
9. Responsible Gambling
Responsible play is a core part of the Level Up Casino general rules. Every player can activate deposit, bet, loss and session limits directly from the account settings, take a cooling-off period of 24 hours, 48 hours, 7 days or 30 days, or self-exclude for 6 months, 1 year, 5 years or permanently. Gambling should always remain entertainment — never a way to earn income or recover losses.
10. Contact Details
If anything in these T&Cs is unclear, the Level Up Casino team is available around the clock:
- Live chat: 24/7 on the website and mobile app;
- E-mail: [email protected] (reply within 12 hours);
- Complaints: [email protected].
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Activate NowFAQ — Level Up Casino Terms and Conditions
How old must I be to register at Level Up Casino?
The registration terms require all players to be at least 18 years old. Age is confirmed during the mandatory KYC identity check.
What are the Level Up Casino wagering requirements?
Standard bonuses carry 35x wagering requirements on the bonus amount. Always check the individual bonus terms for game contributions and expiry dates.
Can I have more than one account?
No. The Level Up Casino user agreement allows one account per person, household and device. Duplicates are closed and winnings may be voided.
How long do withdrawals take?
Under the withdrawal terms, requests are processed within 24 to 72 business hours after KYC verification, subject to limits of A$5,000 per day, A$15,000 per week and A$30,000 per month.
Can the terms of service change?
Yes. Level Up Casino may amend its terms of service at any time. Significant updates are published on this page, and continued play constitutes acceptance of the new general terms.
By playing at Level Up Casino you confirm your ongoing acceptance of these Level Up Casino terms and conditions. Bookmark this page and review the site rules regularly, as they are the definitive reference for everything from registration terms to payouts on levelup-1.com.